Refund and Cancellation Policy
Terms governing the purchase of the Genesis Pass and associated membership access tiers provided by SADEUS LTD.
1 General Provisions and Nature of Product
1.1. This Refund and Cancellation Policy governs the purchase of the Genesis Pass and associated membership access tiers (including Tier 1, Tier 2, Tier 3, or customized tiers) provided by SADEUS LTD ("Company", "we", "us", or "our").
1.2. The Genesis Pass is a purely digital utility product that grants immediate access to private Telegram channels, closed community groups, digital resources, and interaction with Personal Managers.
1.3. Due to the digital nature of the product and the immediate provision of access rights upon confirmation of payment, all purchases are final, non-refundable, and non-cancellable, except as strictly provided in Section 3 of this Policy.
2 Waiver of Statutory 14-Day Cancellation Right (Cooling-Off Period)
2.1. Under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, consumers generally have a 14-day right to cancel distance contracts. However, under Regulation 37, this right does not apply to the supply of digital content or immediate digital access if supply has commenced with the consumer’s express consent.
2.2. By purchasing a Genesis Pass, you explicitly:
- Request and consent to the immediate provision of digital access credentials, Telegram channel invites, and community services;
- Acknowledge and agree that upon receipt of payment confirmation or access links, you forfeit and lose your statutory 14-day right of withdrawal and cancellation.
3 Exceptions and Billing Errors
3.1. Refunds will NOT be issued for reasons including, but not limited to:
- Change of mind or lack of personal activity within the private channels;
- Inability or refusal to complete required KYC/AML verification;
- Disagreement with community content, information, or market conditions;
- Account suspension resulting from a violation of our Terms and Conditions.
3.2. Duplicate Charges: If a user is charged multiple times for a single transaction due to a technical billing glitch, SADEUS LTD will issue a full refund for the duplicated transaction upon verification by our support team at [email protected].
4 Unauthorized Transactions and Chargebacks
4.1. Fraudulent Chargeback Protection: Initiating an unauthorized chargeback or payment dispute with your bank or card issuer without prior contact with SADEUS LTD support constitutes a material breach of our Terms and Conditions.
4.2. In the event of an unjustified chargeback, SADEUS LTD reserves the right to immediately terminate all access tiers, revoke channel access, blacklist the user, and report the fraudulent dispute to relevant financial intelligence databases and acquiring banks.
5 Contact Information
For any billing inquiries, transaction verifications, or technical assistance, please contact:
- Company
- SADEUS LTD
- Company No.
- 17435072
- Registered Address
- 7 High Street, Kington, Herefordshire, HR5 3AX, United Kingdom
- [email protected]